Frequently Asked Questions

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Frequently Asked Questions

General Product Info

What is the Tally Scoreboard?

Tally is a connected, portable scoring display designed for racquet sports like Pickleball and Tennis. It pairs with an intuitive mobile app (and optional watch control) so you can keep score in real time and display it for everyone to see.

Which sports is it designed for?

It’s specifically made for racquet sports such as Pickleball and Tennis.

What comes in the box?

The package includes the Tally Scoreboard unit, a USB-C charging cable, and a quick start/warranty card.

Setup & Pairing

How do I get started using my Tally Scoreboard?

First, download the “Tally Scoreboard” app on your phone (search in the App Store or scan the provided QR code) and charge the scoreboard fully (about 3 hours) until the LED turns green. Then turn on the scoreboard and use the app’s “Pair Device” feature to connect: select your Tally Scoreboard from the list and confirm the pairing code.

How do I pair the scoreboard with my phone or watch?

Enable Bluetooth on both your phone and smartwatch, open the Tally app, tap “Pair Device”, select your scoreboard from the list, and confirm the pairing code.

Using the Scoreboard

How do I update the score during a game?

Keep the Tally app open on your phone or watch and use the “Score Line” area to swipe points. Swipe up or down on the scoreline for the team that won the point to increase their score; swipe left to undo the last point and right to redo a point.

Charging & Power

How do I charge the Tally Scoreboard and how long does it take?

Plug the included USB-C cable into the side of the scoreboard. A full charge takes about 3 hours, and the LED indicator will turn green when charging is complete.

How do I turn the scoreboard on and off?

Press the power button on the side once to turn it on (the LED display will activate), and press it again to turn it off.

Mounting & Volume Control

How can I mount or position the scoreboard?

Use the built-in brackets on the back to attach the scoreboard securely to a fence, or extend the integrated stand to place it on a flat surface.

What should I do before starting play with the mounted scoreboard?

Always make sure that the scoreboard is securely mounted or standing before use.

How do I adjust the volume on the Tally Scoreboard?

Use the + and buttons on the side of the board to raise or lower the volume. The scoreboard will remember your last volume setting.

Troubleshooting & Connectivity

Why won’t my scoreboard pair with the app?

Try resetting Bluetooth on your phone/watch and restarting both devices; this often fixes pairing issues.

Why isn’t the score updating on the scoreboard?

Ensure that your smartphone, smartwatch, and the scoreboard are all within about 30 feet (9 meters) of each other – exceeding the Bluetooth range can cause update issues.

Why is the battery draining too quickly?

Try reducing the LED brightness on the scoreboard to conserve power.

What should I do if the score behaves incorrectly?

Check that you have the correct sport mode selected in the app, as the scoreboard follows the game rules for the chosen sport.

What if swipe gestures on the score line aren’t working?

Make sure to touch the center of the score line before swiping up or down. This ensures the swipe is registered by the app.

Technical Specs

What is the battery life of the Tally Scoreboard?

The Tally Scoreboard provides up to 8 hours of continuous use on a full charge.

What is the wireless range of the scoreboard?

It uses Bluetooth 5.2 with a range of about 30 feet (9 meters).

What are the dimensions and weight of the scoreboard?

The scoreboard measures 14″ x 8″ x 2″ and weighs about 2.2 lbs.

What kind of display does it use?

It features an outdoor-grade, anti-glare LED display for high visibility in bright conditions.

Which Bluetooth version does it use?

It uses Bluetooth version 5.2.

Safety & Care

What precautions should I follow to use the scoreboard safely?

Keep the scoreboard dry and away from extreme temperatures, never open or modify the device, and keep it out of reach of small children.

Warranty & Support

How can I contact Tally Scoreboard customer support?

Visit tallyscoreboard.com/new/contact-us for support, email contactus@tallyscoreboard.com, or give us a call. (Mon–Fri, 9am–6pm EST).

How do I activate the warranty on my Tally Scoreboard?

Register your product at tallyscoreboard.com/register to activate the one-year warranty. Full warranty details are available at tallyscoreboard.com/warranty

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